Global pedagogy. Indian relevance. Primary classroom mastery.

Refund policy

Clear policy for digital educator products and services.

Please read this policy carefully before purchasing any digital resource, pedagogy bundle, or live service from The Unhackables Educators.

General policy

All purchases are generally final.

The Unhackables Educators offers digital products, downloadable resources, educational content, and selected live services.

Because of the nature of digital access and downloadable material, all purchases are generally treated as final, non-transferable, and non-refundable.

By purchasing from this platform, you acknowledge that you have reviewed the product, service, or plan details before completing payment.

Why this policy exists

Digital products can often be accessed, viewed, downloaded, or delivered immediately. For that reason, they are not handled in the same way as physical products.

This policy protects the integrity of the platform while still allowing genuine technical issues to be reviewed fairly.

Exception policy

Refunds may be considered only for genuine technical access issues.

A refund may be considered only in rare cases where there is a real access failure that cannot be resolved after support review.

Payment completed successfully

Your payment must have been processed successfully through the payment system.

No usable access received

You did not receive the purchased access, material, resource, or booked service in a usable form.

Issue remains unresolved

The problem remains unresolved even after our support team has had a reasonable opportunity to investigate and fix it.

Refunds will not be granted for

Situations that are not eligible for refund.

Change of mind

Refunds will not be granted because you changed your mind after purchase.

Not reading details carefully

Refunds will not be granted because the product description, format, or plan details were not reviewed before payment.

Personal preference

Refunds will not be granted simply because you preferred a different teaching style, format, or content structure.

Failure to use the product

Refunds will not be granted if access was provided successfully but the product was not used.

Accidental purchase

Refunds will not be granted for accidental purchases made by the user.

General dissatisfaction without technical failure

Refunds will not be granted unless there is an actual technical access problem that qualifies for review.

Live sessions and consultations

Booked live services are treated as confirmed once payment is received.

For live strategy sessions or consultation-based services, a booking is treated as confirmed after successful payment.

If rescheduling is needed, you may contact support in advance. Rescheduling may be considered at our discretion depending on timing, preparation requirements, and availability.

Missed sessions, late arrivals, or non-attendance may not be eligible for refund.

Best practice before booking a live session

Contact support first if you need clarity about what the session covers, whether it is the right fit, or what outcome you should expect.

How to request support

Raise the issue clearly and promptly.

To report an access issue or request review, contact:

Email: contact@theunhackables.com
Phone / WhatsApp: +91-9873512810

Include the following details in your message:

  • Your registered email or phone number
  • Payment reference or transaction ID
  • The product or service purchased
  • A short explanation of the issue
  • Screenshots, where relevant

Review process

If your request qualifies for review, we will examine the issue after checking the transaction, access status, and delivery details.

If a refund is approved, it will be processed back to the original payment method within the timeline applicable to the payment provider or bank.

Support first

Our first priority is always to help you access what you paid for successfully.

If you face a real technical issue, contact support and we will do our best to resolve it fairly and professionally.

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